General Instructions: You may choose from one of the two case studies provided below for your project. Submit the paper via the Assignment Link in the Week 2/Chapter 4 folder. A course link is provided below.
Assessment Criteria: Your paper/statement must be free of spelling, typographical and grammatical errors. It must be well-written, with a professional tone and natural flow suitable for publishing in the handbook. It must clearly convey responses to all required components given in the scenario. Would I read your statement and believe it could realistically be included in the HCO handbook?
Option 1: Study exhibits 3.4 and 3.5. St. Luke’s has grouped a total of 32 measures into five categories. Prepare a statement of not more than 750 words to become part of a handbook for new St. Luke’s trustees. Your statement should summarize:
How each of the five categories contributes to the mission,
How the hospital uses the scorecard to promote improvement,
What the board expects to see when it reviews the report,
Why the balanced, multi-dimension approach is “best practice.”
Option 2: Your HCO has adopted the evidence-based management structure of Chapter 3 and the governance structure of Chapter 4. Its mission, vision, and values resemble Intermountain Health Care—see:
The strategic scorecard, Exhibit 3.5, has shown improvement in many areas. A few are at or approaching benchmark; this year’s goals will improve the others. The governing board has moved to implement the “Performance Measures for Infrastructure Functions” in Exhibit 3.12. You are assigned to write a brief (~750-word) summary of the board’s shared values and intentions that will go into a handbook for new trustees. The purpose is to convey clearly and compellingly the moral environment prevailing in the board room and expected of all members.
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