Recently, you started a new job as Operations Manager for a MyWebDevCo. In your first week on the job, your supervisor told you about several problems that require solutions within the next six months.
First, each functional area (website design, client services, website hosting, and marketing) is experiencing high levels of conflict, which has created some dysfunction. You have spoken with members of each of these functional areas, and in each one, it seems that a few members of the department are creating all the problems. All these individuals are valued contributors who have many successful websites to their credit. The high levels of conflict are creating problems in each department, and negative moods and emotions are much more prevalent than positive feelings. Furthermore, you noted increasing complaints from employees that good performance is going unrecognized and that they do not feel equitably treated. Moreover, there have been complaints about getting managers to listen to their new ideas and to act on them. A bad atmosphere is developing in these departments and recently several talented employees left.
Second, customers are also reporting a negative experience. The complaints ranged from the employees being hard to reach, promising unrealistic completion times, and being late for or failing to keep appointments to their being impatient and rude when customers had trouble making up their minds.
Third, employees are organized into different functions such as website design, client services, website hosting, and marketing. A single client services employee manages new projects from initial customer request to final online website hosting. The problem is that it typically takes six months from the initial idea stage to the time that the website is up and running. Therefore, you need to shorten this time by half to protect and expand its market niche to engage in global opportunities. In talking with your boss, you discover that she believes the company’s current functional structure is the source of the problem—it is not allowing employees to develop websites fast enough to satisfy customers’ demands.
What kind of leadership style would you try to engage in this situation (for example, transformational, situational or servant leadership)? Whether changed or unchanged, how can you apply biblical perspectives to defend the proposed leadership style?
Create a presentation that accomplishes the following:
Illustrates the company’s current organizational chart.
Identifies and describes at least three relevant characteristics of the structure best suited for the company.
Illustrates the structure best suited for the company in a new organizational chart and its impact.
Identifies and describes the company’s current state and indicated two appropriate interventions for organizational challenges in structure control, and culture best suited for the company going forward.
Includes research from peer-reviewed and scholarly resources from OCLS. (At least two – for corroboration)
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