Customer Service Internship Final Report

Final Report Guidelines

I. Objective

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A. Internship reflection

1. Learning

2. Skills and knowledge

3. Career implications

B. Documentation of internship project work

C. You have some flexibility as to the format and content…but the primary criteria for decided is based on putting together a professional report that you can use in presenting to your intern partner and to a potential employer when discussing your internship experience.

II. Format

A. Organize your report to best display your learning opportunities and skills and knowledge gained. Possible organization formats

1. based on your project description/or position description (organize around your project work

2. Chronological (organize around your weekly logs)

3. Skill or knowledge areas (organize around skill areas…data analysis, software applications, etc.)

B. Use standard report format (Cover sheet, TOC, Sub cover pages, appendix)

C. Include your outputs…either in-text (i.e. in the week it was produced if organizing chronologically) or in appendix section.

D. Label all outputs/graphics, etc.

E. Provide links if outputs are on the internet or are web-based applications (i.e. on company website.

F. The amount of additional narrative (writing) can be minimized by how you organize the report. Don’t narrate (i.e. “…then I input data into software package and …”)

G. As an appendix item I want you to include your hours logged by week


III. Submission

A. Post your completed report on Bb forum title “final report”

B. Submit your report to your intern partner if you included a report as one your required deliverables or if your intern partner requests a final report.

Lastly, create a chart on Excel using the information from Excel file Final Results Salon Survey.

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