Consider the information in the quality improvement lesson about three approaches to quality improvement (CQI, FOCUS, and PDCA). Interview a healthcare manager (preferably the quality department manager or director) about the quality improvement process used in their healthcare institution. The interview can be conducted in person, via phone, or even an email.
In your first post:
Identify the approach used by the person you interviewed and identify three key points learned from your interview about the quality improvement process used at the healthcare institution.
How does this process correlate with text information?
What was one key take-away from this interview that was beneficial for you?
How you can apply the information learned in the workplace?
Post replies to at least two other students critiquing their responses. Support your answers with specific details, examples, and reliable sources when possible.
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