need to create a presentation of maximum of 10 slides, do not worry about design, I just need the content, the assessment brief is attached also with the assessment which the presentation is about, this is what you gonna be answering:
2.Propose and support your recommendations on:
How the organisation can customise its products/servicesHow the organisation could become (more) customer-centric
How the organisation could prepare better for the future of customer experiencemanagement.
Provide a brief summary of your overall recommendations.
References must be listed using APA 6th ed. referencing style.
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