“Resolving Conflict Effectively,” think of a time when you felt challenged by a difficult person and needed to practice your assertiveness skills. From page 286, what type of person was he/she? What conflict triggers may have been playing out?
How did you deal with this person – did you find yourself leaning more toward aggressive or non-assertive behaviors? According to the eText, how could you have resolved the conflict better? Considering Robert Maddux’ five different behavioral styles that can be used during conflict situations (pages 291, 292), which one of the five styles might have worked best in the particular situation you were faced with?
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